SERVICE ADVICE: 17.71% SURCHARGE FOR NORTH QUEENSLAND ROAD NETWORK IMPACTED BY LATEST FLOODING AND DAMAGE.

As North Queensland deals with a second major flood event this week in as many months, the Bruce Highway was again closed yesterday morning north of Ingham, with truck drivers facing a lengthy wait to get through.

The highway closure is the fourth time the North Queensland region has been cut off due to flooding since February with the Bureau of Meteorology advising that Townsville has recorded its heaviest 24-hour rain in March since the 1990s, with 301 millimetres to 9am yesterday.

Our Queensland Agent has advised us that this latest flooding event is creating significant challenges within the network due to multiple road closures and detours that are driving significant increase to the cost base. Therefore, effective Thursday, 20 March 2025 (yesterday), an additional surcharge of 17.71% to all rates (plus fuel surcharge plus GST) on all deliveries north of and including Townsville will be applied. These changes reflect the extra resources needed to navigate the current conditions, including alternative routes, extended travel distances, and operational adjustments.

No details have been provided by our Queensland Agent as to the length of application of the surcharge but will be subject to accessibility for deliveries into the region.

DOT Express will continue to work hard to communicate any further disruption to services within the network to our customers.

Should you have any queries, please do not hesitate to contact our team for more information.